Smash repair and insurance
Public inquiry
This public inquiry has concluded. The final inquiry report was released by the Australian Government on 18 August 2005.
The Productivity Commission has been asked to undertake a public inquiry into the relationship between the smash repair industry and the insurance industry. It is to report within five months on:
- the appropriateness and transparency of criteria used by insurance companies to confer 'preferred smash repairer' status on smash repairers
- financial relationships between smash repairers and insurance companies
- arrangements for consumers to have reasonable choice in the selection of repairers
- the extent, adequacy and independence of dispute resolution systems between the smash repair industry, insurance companies and consumers.
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Media release: Industry Code of Conduct - A Win for Smash Repairers (PDF - 40 Kb)
Media release: New voluntary code - win for both smash repairers and insurers (PDF - 62 Kb)
About the public inquiry process
Draft report
The draft report for this project is not available online.
Please note: The draft report is for research purposes only. For final outcomes of this inquiry refer to the inquiry report.Key documents
Inquiry report
The report of the public inquiry into the relationship between the Australian motor vehicle smash repair industry and the motor vehicle insurance industry.
Submissions
Submissions for the public inquiry, Smash Repair and Insurance.
Public hearings
Public hearing transcripts for the public inquiry, Smash Repair and Insurance.