2   Telecommunications
2.1   Global Trends in Telecommunications
2.2   The Telecommunications Industry in Australia
2.3   Telecommunications Futures in Australia

3   Prices
3.1   The Unit of Comparison
3.2   Simple Rate Comparisons
3.3   Tariff Basket Comparisons
3.4   Volume Discounts
3.5   Time Series Analysis
3.6   Summary

4   Quality of Service and Innovation
4.1   Quality of Service Indicators
4.2   Indicators of Innovation
4.3   Summary

5   Operational Efficiency
5.1   Traditional Productivity Indicators
5.2   Multifactor Productivity
5.3   Total Factor Productivity
5.4   Summary

6 Developing Performance Indicators for the Future

7 Summary and Conclusions

Appendix I Guiding Principles and Assumptions underlying the OECD Tariff Models

Appendix II Multifactor Productivity

Appendix III Total Factor Productivity

Abbreviations

References

Glossary of terms

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